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How investoex Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and how we keep that data secure.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access your data, request a correction, or ask us to delete information tied to your account, our support team handles privacy requests separately from general account queries. Use any of the channels below and include your registered mobile number or account email so we can locate your record promptly.

Team online

Live Chat

Start a live chat session from the account dashboard. Select the Privacy or Data Request category so your message reaches the right team without delay.

Email Support

Send your privacy or data-access request by email. Include your registered JazzCash or Easypaisa number so we can match your request to the correct account record.

Account Help Centre

The Help Centre inside your account settings contains a dedicated Privacy Request form. Fill it in and we will respond within the timeframe stated in the form confirmation.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Data security at investoex is not an afterthought — it runs through every account action from registration to withdrawal. Here is how the main areas work in practice, so you know exactly what protection your information receives.

Encryption and Storage All data transmitted between your device and our servers is encrypted via SSL. Stored records — including JazzCash and Raast payment references — are held in secured, access-controlled environments.

Cookie Use We use session cookies to keep you logged in and functional cookies to remember your language and currency settings. Analytics cookies help us understand page performance; no advertising cookies are placed without your consent.

Data Retention Account records are retained for as long as your account is active and for a period thereafter as required by applicable law. Payment transaction records tied to Easypaisa or Raast are held in line with financial record-keeping obligations.

Your Access Rights You can request a copy of the personal data we hold, ask us to correct inaccurate details or submit a deletion request through the Privacy Request form in your account settings at any time.

What Data We Collect and Why

investoex Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, date of birth and payment method identifiers such as your JazzCash mobile number, Easypaisa wallet reference or Raast ID. We also collect transactional data each time a

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deposit or withdrawal is processed, including the amount, timestamp and the payment rail used. Technical data — device type, browser, IP address and session logs — is gathered automatically to keep your account secure and to detect unusual activity. We do not collect more than we
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need. Payment data tied to JazzCash, Easypaisa and Raast transactions is handled under encryption and is never stored in plaintext. We use your data to verify your identity, process payments, manage your account, and respond to support requests. We may share data with payment processors and
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fraud-prevention services strictly where needed to complete a transaction or protect your account. We do not sell your personal information to advertisers or unrelated third parties. Our data practices reflect the requirements of applicable law, and your access to our platform depends on local law and
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whether our services are available in your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy — Questions We Get Asked

These are the questions our account holders ask most often about how their personal data is handled. Each answer reflects how our processes actually work, not a generic policy summary.

We collect your name, contact details, date of birth, and payment identifiers — for example, your JazzCash mobile number or Easypaisa wallet reference — to verify your identity and process transactions securely.

Payment data is shared only with the payment processor completing your transaction. We do not share your JazzCash, Easypaisa or Raast details with advertisers or unrelated third parties under any circumstances.

Submit a request through the Privacy Request form inside your account settings, or contact us by email with your registered mobile number. We will respond within the timeframe shown on the form confirmation.

Yes. Submit a deletion request via the Help Centre form. Note that certain records — such as transaction logs tied to Raast or Easypaisa payments — may need to be retained to meet legal or financial record-keeping obligations.

Account data is kept while your account is active and for a period after closure as required by applicable law. Transaction records are retained in line with financial compliance obligations rather than a fixed calendar period.

We use session cookies for login continuity and functional cookies for settings like language preferences. Analytics cookies track page performance. No advertising cookies are placed on your device without your prior consent.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How investoex Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Data

Privacy Policy — Questions We Get Asked

01 What personal data does investoex collect when I register?

02 Is my JazzCash or Easypaisa payment data shared with anyone?

03 How do I request a copy of the data investoex holds about me?

04 Can I ask investoex to delete my personal data?

05 How long does investoex keep my account and transaction data?

06 What cookies does investoex place on my device?

Privacy Policy

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